This could be a sign that your system has a malware infection, or it could mean that you have a lot of legitimate programs that normally start up alongside Windows. You may find that your PC runs noticeably faster in Safe Mode. Note that if you want to connect to any online scanners you’ll need to select option 5, which is Safe Mode with Networking. Next you will see a menu with numbered startup options select number 4, which is Safe Mode. On the next window click the Restart button and wait for the next screen to appear (just stick with us here, we know this is long). When the full-screen menu appears, select Troubleshooting, then Advanced Options, then Startup Settings. Next hold down the Shift key and click Reboot. To boot into Windows Safe Mode, first click the Start button in Windows 10 and select the Power button as if you were going to reboot, but don’t click anything. Please include the contents of the log in your reply.Sadly, Microsoft has turned the process of booting into safe mode from a relatively easy process in Windows 7 and Windows 8 to one that is decidedly more complicated in Windows 10. Press the back button and then click finish.Choose a name for the log (e.g ESET) and click save (to your desktop).When the scand finished, select list threats and then export.Press start and the scan will now begin - this scan will take a long time.Select the checkboxes which are displayed in the picture below.Click the checkbox next to 'Yes, I accept the Terms of Use' and click start.Internet Explorer MUST be used for this step. Please visit the ESET Online Scanner webpage (Win 7, 8 and Vista users, right-click and select run as admin) Please download Junkware Removal Tool to your desktop Once your computer's restarted, a log should appear.Allow AdwCleaner to restart your computer.Double click adwcleaner_x.xxx.exe. (Win 7, 8 and Vista users, right-click and select run as admin).Please download AdwCleaner to your desktop Please don't restart your computer before running the next step. The tool will run and then a log file should open.Double click it (Win 7, 8 and Vista users, right-click and select run as admin).Please post the contents of it in your next reply.Double click Securit圜heck and follow the on-screen instructions.Please download Security Check to your desktop I'm not sure why Security Check reported that you're using an unsupported OS, so try following my steps for it below. Thank you for the scans above! It's possible that malware is the cause of this issue, so we'll just run a couple more scans.
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